Inbound Customer Service

When your customers call for help or questions, you can feel confident that EBSCO TeleServices will be able to answer. Because we operate seven days a week, you can be sure your customers will reach a competent and knowledgeable representative. This is the kind of customer service your customers value-- professional people they can easily reach to get the answers they need.

We Represent and Uphold Your Values and Reputation

Every one of your inbound customer service calls will receive the attention of a dedicated and experienced telephone sales representative (TSR). Most importantly, our highly trained TSRs will provide high-quality results through consistent and effective communication. This helps reflect and uphold your company's reputation and values. Our entire team is committed to giving you the most responsive and personalized service, and it all happens at our inbound call centers based in the United States.

We Help You Build and Maintain Important Customer Relationships

With our inbound customer service, not only will your customers reach a person instead of a recorded message, they will speak to someone with real answers. Without this positive experience, you risk losing their business. In order to keep loyal customers satisfied and help attract new ones, you need to be available. ETS ensures this happens. We are experts with the flexibility and willingness to create a custom solution that meets your exact needs for inbound customer service calls. Our TSRs are extensively trained on your project, your industry, and your target audience before they ever pick up the phone. With a personalized approach, customized solutions, and an expert staff, ETS is committed to personalized communication that connects you to your customers.