Circulation Management

ETS Ensures Audience Development

Since 1930, EBSCO Industries has been a significant force in the business of periodical and magazine subscription acquisition and renewal. Today, EBSCO TeleServices (ETS) assists a wide array of America's leading publishers and content providers in acquiring and retaining subscribers.

Business Publications

Serving the specialized needs of controlled-circulation subscriptions, we posses broad experience and understand the important issues related to your particular telecommunication and telemarketing requests. We will assist you in creating an approvable telemarketing script--one that will effectively communicate your re-qualification or new-name acquisition effort in a professional, relationship-building manner.

Consumer Publications

ETS has extensive knowledge in telephone marketing for paid consumer and business publications. ETS shoulders the cost associated with billing and the risk associated with collection by offering a turnkey subscription renewal program called publisher remit. This program includes outbound telephone calls, verification, invoicing, collections and order processing and means no up-front or out-of-pocket expenses for publishers.

Increased Circulation

With a customized approach, we equip publishers with expert customer interaction solutions for acquiring and keeping the right subscribers. From trade publications and digital edition magazines to consumer and business publications, ETS maximizes your audience and works with you to develop and communicate progress through every phase of your project.

Increased Profitability

Increasing your response rates saves money. Audience Development Managers are often asked to stretch their budgets to achieve goals on time and under cost. As a flexible, high quality telemarketing resource, ETS will effectively increase your telemarketing efforts without increasing your circulation budget. We gather more responses in one call, which allows us to offer a lower, more competitive cost-per-order rate.

High-Quality Standards

With a 30-year history of passing all audits, ETS is a member of BPA Worldwide and the Audit Bureau of Circulation and meets all auditing rules and guidelines. In order to maintain quality control, we initiate call monitoring procedures and keep digital recordings of every call made on your behalf for your review.

When you're looking for audience development that provides high quality results, contact us to find out about our responsive, personalized service that keeps clients coming back.