Business to Consumer (B2C) Telemarketing

Successful B2C marketing depends on building trust and loyalty. With a consumer-focused strategy, EBSCO TeleServices (ETS) helps you build and maintain both. We offer cost-effective business-to-consumer telemarketing solutions and strategies that make it possible for you to convert shoppers into buyers and keep them coming back.

Your Goal is Our Primary Focus

We pride ourselves on personal customer service. Because we want to make sure you receive successful results, a dedicated account representative meets with you to listen to and understand your needs, and work with you through every phase of your project. Fully equipped to handle calling, order verification, invoicing and order processing, our staff provides immediate feedback and project updates to ensure your goals for the project unfold smoothly and effectively.

A Good History Builds a Better Future for You

Consumers buy from a trusted source, and ETS has the experience to build consumer trust in your reputation while raising awareness of your brand. We train extensively to gain authoritative knowledge about your products, and we use a script approved by you as a guide in order to effectively communicate and represent your company's values. However, it's about more than making a good first impression. For your sustained growth, our B2C telemarketing team employs results-driven, consumer-focused strategies that bring qualified opportunities to your door.

Add Great Customer Service for a Winning Combination

One of the best ways to keep your loyal customers satisfied is being there to answer the phone when they call you. You can do this without spending your time and resources when you use our Inbound Customer Service program. Operating seven days a week, your customer's call will be answered by a competent and knowledgeable representative from one of our inbound customer service call centers based in the United States.

Client List
Source Interlink Media
American Media Inc.
Active Interest Media
Bonnier Corporartion
News Week
Businessweek

Client Testimonials

As our client testimonials will demonstrate, ETS is a hard-working and professional partner with 100% dedication to the success of every B2C telemarketing project.