The single most important factor related to a successful campaign is the training and coaching provided to the TSR assigned to the project. EBSCO TeleServices is committed to providing ongoing, in-depth staff training to ensure the success of your project.
All of our TSRs receive a full complement of training, including:
- Telephone etiquette
- Intense role-playing
- Complete product knowledge
- Voice and speech coaching
- Customer service/ interviewing skills
- Telephone sales training and objection handling strategies
Exciting things happen once a marketing plan is established and our TSRs go to work for you. But the training doesn’t stop there! Call center managers supervise the performance of the TSRs on the sales floor by providing one-on-one coaching, support and motivation, which lead to increased sales and results.
Call monitoring is continuously used to hear how the TSR interacts with every person they contact on your behalf. Focusing on TSR presentation, customer response and ongoing reviews help the TSRs to fine-tune their presentations. ETS has the most advanced technical dialing system available and digitally records every call made from our call centers. ETS also has the ability for you to monitor your project as it is happening “live” or have any call made on your behalf sent to you for review. This is another form of quality control that keeps you close to the action. EBSCO TeleServices strives to provide an environment where individuals can reach their full potential. Achieving goals of excellence in marketing and customer service ultimately gives our clients the results they want.
EBSCO TeleServices strives to provide an environment where individuals can reach their full potential. Achieving goals of excellence in marketing and customer service ultimately gives our clients the results they want.
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