Our Capabilities

  • Technical, professional and academic journals
  • Newsletters
  • Directories and books
  • Lead generation
  • Billing services
  • Collection prompting
  • Market surveys
  • Data collection for opinion research
  • Brand awareness studies
  • Product use and satisfaction studies
  • Newspapers
  • Pilot and test projects
  • Database cleansing, enhancement and development
  • Telephone number look-up for residential or business lists

EBSCO Teleservices

More than a call center, EBSCO Teleservices (ETS) is a leading telemarketing company dedicated to your company's growth. ETS has 30 years of expertise as a strategic partner in business-to-consumer and business-to-business outbound calling programs. We also provide telemarketing expertise for a variety of business needs including lead generation, market research, surveys and more.

As a full-service telemarketing firm, our mission is to help you achieve your audience development goals by providing our clients with a flexible, high quality telemarketing resource.

US-Based Call Centers

Speed and accuracy are critical to winning business. All of our call centers are based in the United States. With four outbound call centers located in Ohio, we offer more than 200 workstations backed by the latest predictive dialing systems and technology. We operate seven days a week and have sales and inbound customer service call center offices in Alabama, Arizona and New Jersey.

Whether we are implementing a renewal effort, an acquisition campaign or are focused on increasing your paid or digital segments – you can count on a top-quality, well-trained team with the experience to handle your needs.

Highly Trained Call Center Professionals

As a full-service telemarketing resource, we have unrivaled service capabilities and highly trained outbound marketing professionals for your telesales telemarketing needs. Our call center team provides actionable data and recommendations by communicating immediate feedback via customized reports and personalized project updates.

Customized Scripts and Digital Recording

To help you maximize each point of client contact, we develop customized scripts that target your audience more effectively. Digital recordings of each call are easy to maintain, last for years, and easy to retrieve.

Responsive, Personalized Service

ETS wants to be a part of the continued success of your company. Our long-term, professional management and highly trained telephone sales representatives (TSRs) will provide you with quality results. Most importantly, our entire teleservices team is committed to giving you the most responsive and personalized service. We want your customers to keep coming back so you'll keep coming back to ETS!

Client Testimonial
EBSCO Teleservices is a pleasure to work with! They work hard to make sure your goals are met within your budget and according to your timeline and also keep constant communication during the length of your projects.
- Melissa Feiro, Advanstar Communications

Member Associations

BPA Worldwide

Midwest Circulation Association

Fulfillment Management Association

Western Fulfillment Management Association

Audit Bureau of Circulations